FAQ

Q: Are all shoes packaged in a gift box?

A: Yes, all items are carefully packaged in our signature gift box.

Q: Are the shoes lightweight for babies learning to walk?

A: Yes, our shoes are designed to be lightweight with a flexible rubber sole to support comfort and help reduce slipping.

Q: Do you ship Australia wide?

A: Yes, we ship Australia wide.

Q: What is the delivery cost?

A: Standard shipping is $9.30 AUD within Australia.

Express shipping is $12.30 AUD within Australia.

Q: How will I know my order has been shipped?

A: Once your order has been shipped, you will receive an email or SMS notification with your tracking details.

Q: Will the recipient see the price if it is sent as a gift?

A: No, invoices or pricing details are not included with any orders.

Q: Is the design space on the website accurate?

A: The design preview is for illustrative purposes only. For the most accurate representation of our products, please refer to our social media images, which are taken in natural lighting to best reflect true colours.

Q: Can I exchange or return my order if I made a mistake?

A: Due to the personalised nature of our products, we are unable to accept returns or exchanges for change of mind or design errors. Please double-check all details before placing your order. If you notice an error, contact us as soon as possible at bambinoboutique.au@gmail.com

Q: I need to make an adjustment to my order.

A: Please review your order carefully before checkout, as production begins quickly to ensure timely delivery. If you need to make an adjustment, contact us immediately at bambinoboutiqe.au@gmail.com and we will assist where possible if your order has not yet been processed.

Q: I have an issue with my order.

A: At Bambino Boutique, we take great pride in the quality of our products. If you experience any issues, please contact us at bambinoboutique.au@gmail.com and we will work with you to find a suitable solution.